The plain-English agreement between you and WasteGrab when you book a pickup.
By booking a pickup or using the WasteGrab website (wastegrab.com), you agree to these terms. If you don't agree, please don't book — call us at (682) 382-2992 instead and we'll handle it the old-fashioned way.
WasteGrab LLC, a Texas-licensed and insured junk-removal company, will load and haul away the items you point us at. We provide a 2-person crew, a Ford F-150 + 5×20 flatbed (~12 cubic yards), fuel, dump fees, and disposal — all included in the price you book at.
The price you see in the AI quote tool, on the pricing page, or that you confirm at booking is the price you pay — provided the items match what we agreed to haul. The AI estimate is not binding. We confirm the final number with you in person, before any work, on site. If the actual job is bigger than the photos showed (more items, heavier material, items not loadable as described, etc.) we'll quote you the new number and you can accept, decline, or scope the job down.
We don't charge fuel surcharges, dump fees, or after-the-fact add-ons. The number we agree to on site is what's on the receipt.
For safety and legal reasons, we cannot haul:
If we arrive and find items in this category, we'll haul what we can and leave the rest with notes on local disposal options.
If you decide on the day of pickup that you want us to haul more than the booked job, we'll do our best to accommodate. Pricing is at the same per-volume tier on our pricing page. If we don't have capacity that day, we'll schedule a follow-up.
Once we load an item into the truck and you've paid for the pickup, the item becomes our property. We route donatable items to local charity partners first, recycle what we can, and dispose of the rest at a licensed facility. You can't reclaim items after they leave your property.
We carry $1,000,000 general liability insurance. If we damage your floor, wall, doorway, driveway, fence, or anything else during pickup, tell our crew on site so we can document it, and follow up by email within 7 days. We'll coordinate with our insurer to make it right. We're not responsible for damage caused by pre-existing conditions (rotted wood, loose tile, etc.) or by items you have us haul that turn out to be heavier than represented.
To cancel, reply to your confirmation text or call us. We'll text or email back to confirm.
Payment is due on completion of the pickup. We accept cash, Zelle, and major credit/debit cards via our portable card reader. We do not store full card numbers — only the last 4 digits and a token from our payment processor for refund purposes.
By booking, you opt in to receive transactional messages about your booking — confirmation, night-before reminder, and "on the way" text. Up to 4 SMS messages per booking. Reply STOP at any time to opt out. Standard message and data rates may apply. We do not send marketing texts or sell your number to anyone.
To the maximum extent permitted by Texas law, WasteGrab's total liability for any claim arising out of a single pickup is limited to the amount you paid for that pickup. We are not liable for indirect, incidental, special, or consequential damages — including lost income, lost data, or emotional distress.
This section does not limit our liability for our own gross negligence or willful misconduct, or any liability that cannot be limited under Texas law.
If we have a disagreement we can't resolve by talking, both you and WasteGrab agree to binding arbitration through the American Arbitration Association under its Consumer Arbitration Rules, conducted in Tarrant County, Texas. Each side bears its own attorney fees. You give up the right to a jury trial and to participate in any class action.
Either party may bring a claim in Texas small claims court instead, for any dispute that fits the small-claims dollar limit.
These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Exclusive venue for anything that ends up in court is the state and federal courts located in Tarrant County, Texas.
We may update these terms from time to time. We'll change the "Last updated" date at the top. Material changes that affect existing bookings will be communicated to affected customers by email. Continuing to use the service or website after a change means you accept the new version.
If any part of these terms is found unenforceable, the rest stays in effect.
WasteGrab LLC
Fort Worth, Texas 76108
📞 (682) 382-2992
✉️ contact@wastegrab.com
These terms are provided in good faith and reflect how we actually run the business as of the effective date. They are not legal advice and may need adjustment based on your specific circumstances. Recommended: have a Texas attorney review before relying on them in court.